Return Policy

Here's a return policy tailored for your store. It matches Printful's policy while being clear and professional for your customers:

Returns & Refunds Policy

Our products are made to order

Every item at UQ Design is printed or produced specifically for you after you place your order. This means we don't hold stock, and we can't resell returned items. Because of this, our return policy is stricter than traditional retail stores — but we stand behind the quality of everything we ship.

What we will replace or refund

Damaged, defective, or misprinted items

If your item arrives damaged, has a printing error, or is the wrong product, contact us at [your email] within 30 days of receiving your order. Include:

- Your order number

- Clear photos of the issue

- A brief description of the problem

We will send a free replacement at no extra cost to you. If the item is out of stock, we will issue a full refund.

Lost packages

If your package hasn't arrived within 5 days of the estimated delivery date, contact us within 30 days of that date. We will investigate with our shipping partner and send a replacement if the package is confirmed lost.

Wrong item sent by us

If we fulfilled your order incorrectly, we will replace it free of charge.

What we do not accept returns or exchanges for

- Buyer's remorse — If you change your mind or simply don't like the item, we cannot offer a refund or exchange.

- Size or fit issues — Please check our size charts carefully before ordering. Since items are made to order, we cannot exchange for a different size.

- Color variations — Slight color differences between your screen and the final product are normal in digital printing. We cannot refund for minor color discrepancies.

- Items damaged by customer — We cannot replace items that have been worn, washed, or damaged after delivery.

Important notes

- Check your shipping address — We ship to the address you provide at checkout. If you enter an incorrect address and the package is returned to us, you will need to pay for reshipment.

- Unclaimed packages — If you do not collect your package from your local post office or courier facility and it is returned to us, you are responsible for reshipment costs.

- Sealed goods — For hygiene reasons, sealed items such as face masks cannot be returned once opened.

How to request a replacement

Email us [uqwear.socials@gmail.com ] with:

1. Your order number

2. The issue (damaged, defective, wrong item, or lost package)

3. Photos (for damaged or defective items)

4. Your preferred resolution — replacement or refund

We aim to respond within 2 business days.

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